The usefulness of employee satisfaction research

Organizational development
Two cheerful women analyzing papers together, sitting at a table.

Engagement goes beyond satisfaction; it involves a deep emotional and mental involvement in work. An engaged employee is vital, dedicated, and focused (Schaufeli et al., 2002). This employee thrives with energy and mental resilience. They feel meaning, enthusiasm, inspiration, pride, and challenge. Moreover, the employee can fully concentrate and happily immerse themselves in the work, making the workday fly by.

Engaged employees are more productive, creative, and loyal to the organization. They take initiative and consistently deliver high performance. Enough reason to make ‘engagement’ a priority within the organization!

Action and influence through depth

Measuring is knowing. However, traditional (employee) satisfaction research is not always effective. The research, often conducted annually, frequently lack the depth and speed needed to truly influence employees' work experience. Yet taking action and influencing employees' work experience is crucial.

For instance, an employee satisfaction survey may show that communication could be improved. However, this information is very general: is the problem with the employee themselves? Is the position no longer a good fit? Are there problems with the manager, the team, top management, or at the organizational level as a whole?

It is essential to have sufficient depth in the research and discuss this with the stakeholders in the right tone. Conducting a proper dialogue helps you uncover factors that determine employee engagement and where you can make a difference by better addressing needs.

Moreover, the organization and leaders must take real action. Simply showing interest is not enough; employees want to see and experience that something is done with their feedback that genuinely benefits them. Too often, we see at KeyQuest that this does not happen effectively, leading to a decrease in employee engagement and involvement. This is unfortunate, which is why it is so important to address this properly.

So, what should be done?

KeyQuest offers EngageUP, an innovative method specifically designed not only to measure engagement within teams but, most importantly, to enhance it. EngageUP provides a clear and structured plan to create more engagement.

The benefits of EngageUP:

  1. Powerful Process: Through a clear and structured 6-step plan, any organization can work purposefully towards an engaged team.
  2. Quick and Clear Insights: EngageUP provides fast insights into the factors that positively and negatively influence engagement, along with the underlying reasons.
  3. Focus: The process helps executives, HR managers, leaders, and teams focus on the key success factors to enhance engagement.
  4. Shared Approach: A collaborative approach emerges to increase engagement, with a good dialogue between team members and senior management.
  5. Concrete Tools: Both leaders and team members are equipped with the right tools to realize improvements.
  6. Measurable Results: Through continuous measurements, you can closely monitor the results and effects of the process and adjust as necessary.

By working from our EngageUP method, you get more than enough tools for improvement. The approach is never without obligation: clear goals, action plans, and continuous measurements ensure that you are purposefully working towards a genuinely engaged team. In other words, the path to 'engagement' is within reach and offers sustainable improvement for both engagement and overall business results.

With EngageUP, every step in this process becomes clear and measurable. This creates a work environment where employees can flourish. Engaged employees not only perform their core tasks better but also exhibit extra-role behavior, such as taking initiative and improving work processes. This extra-role behavior leads to higher overall performance for the organization (Whittington & Galpin, 2010).

Want to know more?

Attracting and retaining employees should be high on the priority list of organizations. Make engagement a priority with EngageUP and experience the benefits of an involved and energetic team!

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